Delivery Channels Administrator at FINCA Uganda

Application ends: November 30, 2022

Job Description

Validity period: 19/11/2022 – 01/12/2022
Duty Station: Head office
Position: Delivery Channels Administrator
Department: Information Technology


The Delivery Channels Administrator is responsible for providing Technical Support for all e-banking channel Systems and Projects, including Analysis & Design, Development, Integration & testing, System Administration, Maintenance, User support, Issue resolution, Incident Management and Problem Management

Key duties and responsibilities:

  1. Assessing functional requirements for new service integrations requests
  2. Creating Architecture for new service integration requests
  3. Creating APIs based on new solution requirement that utilize existing methods from Core Banking System
  4. Building New / Modify Endpoints in the Integration Middleware
  5. Conducting System Integration between End points, Middleware and Core Banking System.
  6. Supporting User Acceptance Testing of end-to-end
  7. Testing Solutions to comply with Security requirements
  8. Deploying solutions from Testing to Production Environment and providing Post implementation support
  9. Ensuring that channels servers, Channel Databases and Channel Applications are up and operational and assessing Logs for operational events
  10. Monitoring and clearing logs to manage disk space, clearing and adjusting logical memory, Monitoring SSL certificate status and installing new certificates, monitoring and updating credentials for partner integrations to ensure service continuity and patching management of Application Software
  11. Providing/Revoking User Access Rights for Channels Systems
  12. Responding to User Support requests regarding Customer Service issues (Requests from Customer experience team, Branch staff, Channels Unit)
  13. Investigating Service Incidents and restoring services, escalating Issues to vendors for service restoration or resolution, attending weekly service review meetings with Vendors for Digital Channels to highlight and resolve escalated issues.
  14. Investigating repeated incidents to identify root causes, testing and implementing solutions.
  15. Assessing and recommending capacity/ infrastructure design changes required to prevent service outages


To perform the job successfully, an individual should demonstrate the following competencies:

  • Application Development
  • Mobile Development
  • System Integration
  • Database Management Systems
  • Web Application Servers
  • API Development

Qualifications and Experience

 Bachelor’s Degree in Computer Science, Software Engineering, I.T or related field.

IT Service Management Knowledge will be an added advantage

 2 years of technical experience in implementation and support of e-banking systems such as; Integration Middle or Enterprise Service Bus, Mobile Applications, Web Applications, ISO Switching systems, SMS Applications,

Knowledge of API architectures such as REST, Web service Protocols like SOAP, and Standards such as HTTP, JSON, XML, ISO8583

How to Apply:

All candidates who so wish to take up this role in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates to:

 Deadline: 30th November 2022