Protection Officer at Norwegian Refugee Council

Application deadline closed.

Job Description

Protection Officer (Open for Nationals Only)

Females are highly encouraged to Apply. 

What we are looking for

The purpose of the Protection Officer is to implement the day-to-day of the Outreach activities. The Protection Officer will be managing community mobilization activities which includes creating and maintaining strong relationships with external partners, and community members. The primary goal is to enhance awareness of NRC, promote its mission, and foster collaboration within the community. He/she will be reporting to the Protection Team leader. The position will be based in Kampala.


What you will do

Generic responsibilities:

1. Ensure adherence to NRC policies, tools, handbooks, and guidelines.
2. Implement delegated PfV project portfolio according to the plan of action.
3. Prepare and develop status reports as required by management
4. Ensure proper filing of documents.
5. Ensure that projects target beneficiaries most in need and explore and asses new and better ways to assist.
6. Promote and share ideas for technical improvement.
7. Develop status reports as required by management.
Specific responsibilities:

1. Develop and implement outreach plans to connect with diverse communities and individuals.
2. Ensure that beneficiaries receive up-to-date information and are aware of the assistance available in the NRC community centre/ Access centre and the area.
3. Under the supervision of the Protection Coordinator, collaborate with local organizations, members of the         community, and institutions to enhance community engagement.
4. Under the supervision of the Protection Coordinator, attend community events, and gatherings to represent NRC and build relationships.
5. Support Protection Coordinator in establishing the NRC community centre (identification of the centre,             installing equipment, furniture etc.)
6. Support the establishment and maintenance of coordination mechanisms and coordination tools (e.g.,               stakeholder and service mapping etc.).
7. Promote, and assist with the referral, complaint & feedback mechanism for the affected population.
8. Ensure that gender and protection mainstreaming are carried out at the field level by all staff and throughout all activities.
9. In collaboration with the Protection Coordinator, prepare Procurement Requests, payment lists, attendance sheets, reports, etc.
10. Set and oversee schedules for service delivery and effective communication with the community for when           and where services will be happening.
11. Build and maintain trust relationships with target communities.
12. Advocate for the needs of vulnerable individuals internally through evidence-based advocacy.
13. Maintain an up-to-date service mapping of the service providers operating in the area and ensure that               protection staff are informed about the available services.
14. Contribute to the identification and internal referral of individuals/households with specific needs and/or vulnerabilities, with special focus on children, youth, women and other at-risk groups.
15. Compile information collected by team members and prepare periodic protection reports, and attend                 meetings as required.
16. Prepare and submit reports and work plans in a timely manner.
17. Support the implementation of monitoring and evaluation tools and report on problems in the                           implementation of the Programme.
18. Undertake Assessment using the Community based Protection tools to inform responsive programming.
19. Undertake case management through Risk based identification processes to inform responsive                           interventions.


What you will bring

Generic professional competencies: 

  • University degree in Social Work, Psychology, Law, Social Policy, Social Sciences, Anthropology, or a related field.
  • Minimum 2 years of experience implementing, supervising, monitoring and evaluating field-based protection from violence with an NGO, particularly focusing on the people we serve ’s rights, preferably in an emergency setting.
  • Experience from working as a Project Officer in a humanitarian organization or social work environment.
  • Previous experience working in complex or volatile contexts.
  • Previous experience working with vulnerable populations is an asset.
  • English proficiency both written and verbal.
  • Excellent capacity to plan, prioritize and multitask, attention to detail.
  • Excellent team-working skills.
  • Flexible and adaptable and have the ability to cope with stressful situations.
  • Excellent computer literacy, including MS Office (Word and Excel); Other digital skills appreciated.
  • Ideally experience in a project implementation position in an NGO or UN agency.
  • Good reporting and coordination skills.
  • Excellent cultural awareness, empathy, and sensitivity
  • Highly approachable, trustworthy, and confidential.
  • Ability to work independently whenever required.

Internal contacts:

  • NRC staff in the field– Frequent
  • Other NRC staff – Occasional contact

External contacts

  • Children and families
  • Community members including local and opinion leaders.
  • District Officials – frequent contact
  • NGOs, CBOs – regular contact
  • UN agencies (UNICEF, WFP, UNHCR, etc.) – regular contact
  • Programme donors and partners – occasional contact
  • Other government officials and agencies – regular contact

Important information about the application process

  • Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
  • When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
  • Submit application, detailed updated curriculum vitae and academic documents by 5th December 2023
  • Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
  • Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
  • Nationals from Uganda are highly encouraged to apply as this position is only open for qualified candidates holding the Ugandan nationality.
  • If you have any questions about this role, please email NRC Recruitment Team   with the job title as the subject line.

Please Note:

NRC does not at any stage of the recruitment process request candidates to make payments of any kind. Further, NRC has not retained any agent to conduct recruitments on behalf of the organization.

NRC is committed to protecting staff and the people we serve within our programmes from exploitation and abuse and any kind of misconduct. NRC has specific policies, including our Code of Conduct, PSEA and Child Protection, which outlines the expected behaviour and the responsibility of all staff, beneficiaries, Suppliers, consultants and other stakeholders and has Zero Tolerance towards breach. Any candidate offered a job with NRC will be expected to sign NRC’s organizational Policies and Code of Conduct as part of their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

NRC is an Equal Opportunity Employer.

NRC is committed to a diverse workforce through Diversity Equity and Inclusion; therefore, Qualified Female Candidates, Refugees and Persons with Disability are encouraged to Apply.

What we offer

  • Duty station: Kampala_ Uganda
  • Contract: national contract, 12 months (extension possible, dependent on funding)
  • Travel: up to 40% internally.
  • Salary/benefits: Grade 5 on NRC’s country salary scale.
  • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
  • We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.